Official Zuzycart Privacy Policy
Last Updated: September 22, 2026
Welcome to ZuzyCart.
ZuzyCart ("ZuzyCart", "we", "us", or "our") is a local commerce platform that connects customers with nearby local stores and merchants.
Through ZuzyCart, customers can discover products from participating merchants, place orders, and use available fulfillment options such as store pickup or delivery provided and managed by the participating merchant.
This Privacy Policy explains how ZuzyCart collects, uses, stores, protects, and shares information when you use the ZuzyCart website, Progressive Web App (PWA), applications, and related services (collectively, the "Service").
By using ZuzyCart, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions, concerns, or requests regarding your privacy or personal information, please contact us at: support@zuzycart.com
We collect information that is necessary to create and manage accounts, provide our services, process orders, connect customers with merchants, provide location-based functionality, provide customer support, maintain security, and operate ZuzyCart.
The types of information we may collect include the following.
ZuzyCart allows users to create and access their ZuzyCart account using Google Sign-In.
ZuzyCart does not currently use mobile-number OTP as a login method.
When you use Google Sign-In, information made available to ZuzyCart through the Google authentication process may include:
We use this information to:
ZuzyCart does not receive or store your Google account password through Google Sign-In.
Your use of Google services is also subject to Google's applicable terms and privacy practices.
ZuzyCart may ask you to provide your mobile number after creating or accessing your account.
Your mobile number is not currently used as your primary login method.
We may use your mobile number for:
We do not use your mobile number for OTP-based login unless ZuzyCart introduces such functionality in the future.
ZuzyCart may request access to your precise device location.
Location information may be used to provide location-based features, including:
ZuzyCart does not sell your precise location information.
We request location access only when it is necessary for a location-based feature.
You can control location permissions through your device or browser settings. If you disable location access, certain location-based features may not work correctly.
ZuzyCart does not claim to use background location unless such functionality is specifically introduced and disclosed in the future.
When you browse or place an order through ZuzyCart, we may collect information relating to your shopping activity and orders, including:
We use this information to operate the ordering service, process and manage orders, provide customer support, maintain order history, and coordinate with participating merchants.
If you choose merchant-controlled delivery, ZuzyCart may collect information required to enable the participating merchant to fulfill the order.
This may include:
The participating merchant is responsible for providing and managing the delivery.
ZuzyCart does not currently operate its own independent rider or delivery network.
Merchants may choose whether to provide delivery to customers and are responsible for their own delivery arrangements.
ZuzyCart facilitates orders for physical products sold by participating local merchants.
Under the current ZuzyCart business model, the customer's payment for an order is made directly to the participating merchant according to the payment methods accepted by that merchant.
ZuzyCart does not currently receive the customer's purchase payment as its own payment.
Depending on the merchant's available payment options, customers may pay merchants using methods such as:
ZuzyCart may maintain information necessary to record and manage the order and transaction, including:
ZuzyCart does not intentionally collect or store:
ZuzyCart does not require customers to provide such confidential credentials to use the Service.
Customers should never provide confidential banking credentials, UPI PINs, card PINs, passwords, or authentication codes to ZuzyCart through order notes, customer support, or other communication channels.
ZuzyCart operates a merchant-based commercial model.
When a customer places an order, the customer pays the participating merchant directly.
The merchant subsequently pays ZuzyCart its applicable commission, platform fee, service fee, or other agreed amount according to the commercial agreement between ZuzyCart and the merchant.
ZuzyCart may therefore maintain business records relating to:
This information is used to:
This merchant commission arrangement does not mean that ZuzyCart receives the customer's purchase payment as the seller of the merchant's products.
When you use ZuzyCart, certain technical information may be automatically processed by our website, PWA, hosting infrastructure, security systems, or third-party services that support the Service.
Depending on the technology used and your device, this may include:
We may use this information to:
We do not intentionally collect technical information for purposes unrelated to the operation and security of ZuzyCart unless otherwise disclosed or permitted by applicable law.
We may use information collected through ZuzyCart for the following purposes:
We do not sell your personal information as a standalone commercial product.
We may share information when necessary to provide the ZuzyCart Service, fulfill orders, maintain security, operate our infrastructure, or comply with applicable law.
When you place an order, information necessary to fulfill that order may be provided to the relevant merchant.
Depending on the order and fulfillment method, this may include:
Merchants receive information reasonably necessary to fulfill and manage your order.
ZuzyCart may use third-party service providers to support technical and operational functions.
These may include providers supporting:
Such providers may process information on our behalf as necessary to provide their services.
We do not authorize service providers to use your personal information for purposes unrelated to the services they provide to ZuzyCart, except where permitted by applicable law or separately disclosed.
ZuzyCart uses Google Sign-In for account authentication.
Google may process information according to Google's own privacy policies and terms.
ZuzyCart does not receive your Google password through Google Sign-In.
We may disclose information where reasonably necessary to:
If ZuzyCart becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.
We use reasonable technical and organizational safeguards designed to protect personal information from:
Security measures may include appropriate authentication controls, access controls, secure infrastructure, encryption where appropriate, monitoring, and other reasonable safeguards.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
You are also responsible for protecting access to your device and account.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
Certain information may need to be retained for longer periods when required by law or reasonably necessary for legitimate purposes.
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable and permitted by applicable law.
If you create a ZuzyCart account, you may request deletion of your account and associated personal information.
ZuzyCart will provide an account deletion mechanism within the Service and an external web-based deletion mechanism.
In-Service deletion
Users may access account deletion through the account/settings area of ZuzyCart.
For example: Profile → Settings → Delete Account
The exact location may change as the Service is updated.
Website deletion
Users may request account deletion through: https://zuzycart.com/delete-account
The deletion page will provide a clear method to submit an account deletion request.
When a valid deletion request is processed, ZuzyCart will delete personal information associated with the account that we are not required or permitted to retain.
Certain information may be retained where necessary for legitimate purposes such as:
Any retained information will be kept only for the applicable legitimate purpose and required period.
Depending on the information associated with the account, account deletion may result in deletion or removal of:
Certain order, transaction, accounting, legal, security, or fraud-prevention records may need to be retained where required or legitimately permitted.
Where such information must be retained, it will not be retained for purposes beyond the legitimate reason for retention.
ZuzyCart is not specifically directed toward children.
We do not knowingly design the Service to collect personal information from children for purposes unrelated to providing the Service.
If you believe that a child has provided personal information to ZuzyCart inappropriately, please contact: support@zuzycart.com
We will review the request and take appropriate action as required by applicable law.
ZuzyCart may use or integrate with third-party services necessary for authentication, infrastructure, hosting, security, communications, or other Service functionality.
Third-party services may have their own privacy policies and terms.
ZuzyCart is not responsible for the independent privacy practices of third-party services or websites.
Users should review the applicable privacy policies of third-party services when using those services.
Depending on the functionality available through ZuzyCart, you may:
Some information may be required for particular ZuzyCart functionality.
If you do not provide required information or disable certain permissions, some features may not function properly.
We may update this Privacy Policy from time to time to reflect:
When we make material changes, we may update the "Last Updated" date and provide additional notice where appropriate.
We recommend reviewing this Privacy Policy periodically.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.
For clarity, under the current ZuzyCart model: